If your shipment has been ‘stuck in transit’ for longer than planned, please let us know so that our third-party courier can lodge a ‘lost shipment complaint.’ Our third-party courier will assign each missing package a unique case number, and it can take up to 8 weeks to locate it.
If the package has been delayed because of an incorrect or incomplete address, we should return the item to us. Additional postage fees will apply to have this package resent to the correct address.